Refund policy

Returns and Refunds

Where practicable within the guidelines set out below, we will always seek to provide a refund or exchange of items:

As a consumer, you are entitled to the benefit of statutory consumer guarantees regarding items purchased from USASA.
In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.
USASA will accept product returns and provide you with an exchange or refund where:
- The product is faulty or is not of acceptable quality, or
- The product does not match the sample or our description; and
- You can present your register receipt or other adequate proof of purchase.

USASA may elect to return the product to the manufacturer’s agent to determine the nature of the problem.
USASA reserves the right not to offer an exchange or refund where the item’s fault is a result of misuse or neglect.

We do not offer refunds for change of mind.
Items will only be accepted for exchange due to product sizing, where original tags are attached, and adequate proof of purchase can be presented within 30 days of purchase.

All returns, refunds, or exchanges must be accompanied by a Proof of Purchase document:
- Original register receipt (email or text receipt)
- Proof of Purchase (included with all online purchases)

Assess the condition and age of returned goods prior to providing an exchange or refund - the product must be in its original condition and packaging.
Refuse a refund or exchange if the product does not meet our return criteria.

Refunds will be issued using your original payment method within 7 days of receiving the returned product.