Terms of service

Terms of Service - USASA Shop

Welcome to the USASA Shop!

By accessing or using our website and/or shop, you agree to comply with and be bound by the following terms and conditions:

Scope

  • This Terms of Service applies to items sold through USASA via on-campus USASA Shops and via our online shop shop.USASA.sa.edu.au, including but not limited to UniSA Collegiate Wear and UniSA Merchandise.

Account Registration

  • To access certain features of our website, you may need to create an account.
  • You agree to provide accurate, current, and complete information during the registration process. 
  • You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Orders and Payments

  • All orders are subject to availability.
  • We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.
  • Prices are subject to change without notice.
  • The prices displayed at the time of purchase are the prices that apply to your order.
  • Payment must be made through the methods provided on the website.
  • By providing payment information, you represent that you have the legal right to use the payment method provided.

Postage and Delivery

  • Postage costs and options will be displayed at checkout.
  • You are responsible for providing accurate postage information.
  • We are not responsible for lost or undelivered items due to incorrect addresses provided by you.
  • Orders received are usually processed for postage within the next business day.
  • During exam period and study break times, some shops are closed and unable to process orders.
  • In this case, orders will be processed on the next open business day.
  • Online exclusive stock is stored off-campus and may add to delivery time in some cases.
  • We will make every effort to deliver products within the estimated time frames. However, we are not liable for any delays caused by unforeseen circumstances.

Pick Up Orders

  • Current Shop trading hours can be found on the website, with orders usually processed on the next business day.
  • Customers will receive a notification via email when the order has been packed.
  • On some occasions, goods are sourced from multiple campuses, and so order packing may be delayed by 2-4 days (depending on internal mail schedules).
  • Some shops are closed during exam times and study periods which can, at times, delay order processing. Shop closures/shutdowns can be found on the website.

Returns and Refunds

Where practicable within the guidelines set out below, we will always seek to provide a refund or exchange of items:

Faulty Product

  • As a consumer, you are entitled to the benefit of statutory consumer guarantees regarding items purchased from USASA.
  • In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.
  • USASA will accept product returns and provide you with an exchange or refund where:
    • The product is faulty or is not of acceptable quality, or
    • The product does not match the sample or our description; and
    • You can present your register receipt or other adequate proof of purchase.
  • USASA may elect to return the product to the manufacturer’s agent to determine the nature of the problem.
  • USASA reserves the right not to offer an exchange or refund where the item’s fault is a result of misuse or neglect.

Change of Mind

  • We do not offer refunds for change of mind.
  • Items will only be accepted for exchange due to product sizing, where original tags are attached, and adequate proof of purchase can be presented within 30 days of purchase.

Proof of Purchase

  • All returns, refunds, or exchanges must be accompanied by a Proof of Purchase document:
    • Original register receipt (email or text receipt)
    • Proof of Purchase (included with all online purchases)

USASA reserves the right to:

  • Assess the condition and age of returned goods prior to providing an exchange or refund - the product must be in its original condition and packaging.
  • Refuse a refund or exchange if the product does not meet our return criteria.

Refunds

  • Refunds will be issued using your original payment method within 7 days of receiving the returned product.

Online Platform

  • By using our online shopping platform Shopify, you agree to the Terms and Conditions outlined by this third-party provider.

Privacy

  • Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and share your information.

Disclaimer of Warranties

  • Our products are provided just as they are, without any guarantees. This means we don't promise that they will work perfectly, be suitable for your specific needs, or not violate any rights.

Limitation of Liability

  • To the fullest extent permitted by law, USASA shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

Indemnification

  • You agree to indemnify, defend, and hold harmless USASA, its Board Members, employees, and volunteers from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of our products, website or violation of these Terms.

Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of South Australia, without regard to its conflict of law principles.

Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services after any changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at usasa.shop@usasa.sa.edu.au