Refund & Returns Policy
Returns Policy
Overview
Student welfare and service are our first priority. Where practicable within the guidelines set out below, we will always seek to provide a refund or exchange of items.
This policy applies to items sold through USASA on campus via Student Spaces and via our online shop www.USASA.sa.edu.au/Shop, including but not limited to Uni SA Collegiate Wear and Uni SA Merchandise.
Overview
Student welfare and service are our first priority. Where practicable within the guidelines set out below, we will always seek to provide a refund or exchange of items.
This policy applies to items sold through USASA on campus via Student Spaces and via our online shop www.USASA.sa.edu.au/Shop, including but not limited to Uni SA Collegiate Wear and Uni SA Merchandise.
As a consumer, you are entitled to the benefit of statutory consumer guarantees regarding items purchased from USASA. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.
Returns
USASA will accept product returns and provide you with an exchange or refund where:
• The product is faulty or is not of acceptable quality, or
• The product does not match the sample or our description; and
• You can present your register receipt or other adequate proof of purchase.
USASA may elect to return the product to the manufacturer’s agent to determine the nature of the problem. USASA reserves the right not to offer an exchange or refund where the item’s fault is a result of misuse or neglect.
Change of Mind
We do not offer refunds for change of mind. Items will only be accepted for exchange due to product sizing, where original tags are attached, and adequate proof of purchase can be presented.
Proof of Purchase
Please note that all returns, refunds, or exchanges must be accompanied by any of the following
Proof of Purchase documents:
• Original register receipt (email or text receipt)
• Proof of Purchase (included with all online purchases)
USASA reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may
result in an exchange or refund being refused.
Please note:
• Your original register receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
Procedures
• EStore Refund Procedure
Change of Mind
We do not offer refunds for change of mind. Items will only be accepted for exchange due to product sizing, where original tags are attached, and adequate proof of purchase can be presented.
Proof of Purchase
Please note that all returns, refunds, or exchanges must be accompanied by any of the following
Proof of Purchase documents:
• Original register receipt (email or text receipt)
• Proof of Purchase (included with all online purchases)
USASA reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may
result in an exchange or refund being refused.
Please note:
• Your original register receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
Procedures
• EStore Refund Procedure
Policy custodian General Manager USASA
Responsible policy officer Manager, Commercial
Related documents Student Spaces Staff Guide
Effective from August 2023
Review Date August 2026
Contact for queries about the policy Manager, Commercial
Version 4.0